Handbook for Patrons: InterLibrary Loan (ILL)

Who may request ILL copies of digital items?

All HIU students, faculty, and staff may request and receive ILL copies of digital items. They do not need to be returned to the library.

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How does it work?

​Borrowers must submit an Interlibrary Loan (ILL) request form and agree to abide by any borrowing restrictions and costs imposed by the lending library.

From within WorldCat Discovery

1. Click on the "Request Item" button when you find an article or eBook that is not held by Hope International University. 
2. Complete the online Request Form

About my request

• Media Type: Article - Copy
• Needed Before: Enter the latest date you can use the item. The request will be processed as quickly as possible but if the item is not available before you need it, you will be notified of cancellation.
• Comments (Optional): 

My address and contact information

• First Name:
• Last Name:
• Patron ID: Your HIU ID number.
• HIU email address: ILL documents will only be sent to your official university email address. 
• Telephone (optional): 
• Status: Indicate your status for verification of ID and statistical purposes.
• Pick up location: There is no need to specify. Digital items will be emailed to you. Leave as "Main Campus".

From within EBSCO or ProQuest:

If you find a citation for an article whose full-text is not provided by our library, follow the database instructions to request a copy. You will be prompted to complete their online request form that will be submitted to our library staff for mediation. ILL documents will only be sent to official university email addresses.

Turnaround time:

From the time of request it can take up to a week for a digital article or pages from an ebook to arrive in your inbox.

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What are the rules?

Digital items are sent to your HIU email address. An HIU email address is required.

Because you do not physically have to pick up the item in the Darling Library in Fullerton, online students and faculty have full access to digital ILLs. That means you may request (nearly) any journal article or chapter of e-book that we do not own or subscribe to.

NOTE: Only portions of eBooks may be supplied within the fair use guidelines.

Like physical ILLs there is a turn-around time, though it is usually quicker for digital items because shipping is not involved.

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How will I know?

All notifications will come through email. An HIU email address is required to process any ILL request. 

• Unavailability. The patron will be notified in the event that the requested materials could not be obtained. 

If you have questions, please send an email to [email protected] or call the front desk at (714) 879-3901, ext. 1234.

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What does that mean?

eResources - electronic items such as eBooks and eJournal articles that are delivered electronically in PDF, html, or other digital file formats.

Interlibrary Loan (ILL) - a system by which libraries obtain items from other libraries for their patrons.

Lending library - a library that "lends" items to the Darling Library on behalf of HIU library patrons.

Library patron - library supporter, user, or customer. 

NOTE: Unlike print books, eResources are not technically "loaned" since they do not need to be returned to the "lending library". 

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Who may request Interlibrary Loans for print books?

Interlibrary Loans of print books are offered to Hope International University (HIU) faculty, staff, trustees, and registered students in good standing with the Darling Library in Fullerton.

• Students and faculty may only use this service if they are able to visit the Fullerton or Anaheim campus to pick up and return books. If you are not near these campuses, see the Reciprocal Borrowing page for information on programs that permit you to visit and borrow books from libraries closer to you. 
• Nebraska Christian College patrons may contact the Swedburg Library to request books in print format not held in Papillion. 

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How does it work?

​Borrowers must submit an Interlibrary Loan (ILL) request form and agree to abide by any borrowing restrictions and costs imposed by the lending library.

From within WorldCat Discovery

1. Click on the "Request Item" button when you find a book that is not held by the Darling Library at Hope. 
2. Complete the online Request Form

About my request

• Media Type: Books/Media - Loan
• Needed Before: Enter the latest date you can use item. The request will be processed as quickly as possible but if the item is not available before the date you need it, you will be notified of cancellation.
• Comments (Optional): 

My address and contact information

• First Name:
• Last Name:
• Patron ID: Your HIU ID number.
• HIU email address: ILL documents will only be sent to your official university email address. 
• Telephone (optional): 
• Status: Please indicate your status for verification of ID and statistical purposes.
• Pick up location: Please select "Main Campus" or "Anaheim Campus".

Turnaround time:

From the time of request it can take up to two weeks for a print book to arrive at the Darling Library for pick up. Loan policies of the lending library will determine the return due date.

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What are the Rules?

• The lending institution determines the loan period and may impose restrictions such as whether the item can be renewed or taken out of the library. This will be communicated to you upon receiving the item.
• Once you have received the material, you are responsible for charges due to loss or damage as well as any overdue fines charged by the lending institution.

Please treat these materials carefully, since we need to maintain the best possible relationships with these institutions.

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What if I need the book longer?

If you are not finished with the material as the due date approaches, you may request to have the borrowing time extended. Contact the Interlibrary Loan office at [email protected] or call (714) 879-3901, ext. 1223 at least 3 days prior to the due date to request an extension.

NOTE: A request is not a guarantee for an extension. The decision to extend the due date is solely at the discretion of the lending library. If the renewal request is refused by the lending library, the borrower must return the item by the original due date or pay associated overdue fees.

If a request for extension is not received prior to the due date the item(s) will not be renewed and the borrower will be expected to return the book by the original due date or pay associated overdue fees. Please plan ahead!

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How will I know?

All notifications will come through email. An HIU email address is required to process an ILL request. 

• Arrival. The patron will be notified when the material arrives. Most requests are filled within 2 weeks and may be picked up the Darling Library Circulation Desk in Fullerton or the Main Desk in Anaheim (depending on which campus you selected).
• Pick-up. A notice will accompany the material with information regarding any applicable fees and a due date.
• Unavailability. The patron will be notified in the event that the requested materials could not be obtained. 

If you have questions, please send an email to [email protected] or call (714) 879-3901, ext. 1223.

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What does that mean?

Borrower - a library patron who borrows books from the library.

Borrowing library - a library that borrows books from a lending library.

Interlibrary Loan (ILL) - a system by which libraries obtain items from other libraries for their patrons.

Lending library - the library from which the Darling Library borrows books on behalf of HIU patrons.

Lending policies - policies that govern the lending of books. This includes whether the book may be borrowed, by whom, for how long, and consequences for not following the policies (i.e., overdue fines and/or restriction from future borrowing.) 

Library patron - library supporter, user, or customer. 

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