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Patron Handbook: Other Libraries

Policies and general information about using the library.

Other Libraries

Because no library can have everything, libraries participate in various resource sharing agreements that allow patrons to take advantage of resources of other libraries. Here is what the Darling Library offers our patrons.

View FAQs

Introduction to Interlibrary Loans

Hope International University offers an Interlibrary Loan (ILL) service in which we borrow items from other libraries on behalf of our students, staff, and faculty. Therefore, if you need a book or article that the HIU Library does not own, in most cases you may request the item through ILL. See details below.


NOTE: The Darling Library also participates in reciprocal borrowing agreements with other libraries allowing students to visit and borrow from other libraries. See Reciprocal Borrowing for information.

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Interlibrary Loan - eResources

Interlibrary Loans - Electronic Resources

Through the Interlibrary Loan (ILL) service Hope International University may request copies of digital items from other libraries on behalf of our patrons. E-Resources usually include journal articles and portions of e-books that HIU does not hold.

 

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Who may request ILL copies of digital items?

All HIU students, faculty, and staff may request and receive ILL copies of digital items. They do not need to be returned to the library.

 

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How does it work?

​Borrowers must submit an Interlibrary Loan (ILL) request form and agree to abide by any borrowing restrictions and costs imposed by the lending library.

 

From within WorldCat Discovery

  1. Click on the "Request Item" button when you find an article or eBook that is not held by Hope International University. 
  2. Complete the online Request Form

About my request

  • Media Type: Article - Copy
  • Needed Before: Enter the latest date you can use the item. The request will be processed as quickly as possible but if the item is not available before you need it, you will be notified of cancellation.
  • Comments (Optional): 

My address and contact information

  • First Name:
  • Last Name:
  • Patron ID: Your HIU ID number.
  • HIU email address: ILL documents will only be sent to your official university email address. 
  • Telephone (optional): 
  • Status: Indicate your status for verification of ID and statistical purposes.
  • Pick up location: There is no need to specify. Digital items will be emailed to you. Leave as "Main Campus".

From within EBSCO or ProQuest:

If you find a citation for an article whose full-text is not provided by our library, follow the database instructions to request a copy. You will be prompted to complete their online request form that will be submitted to our library staff for mediation. ILL documents will only be sent to official university email addresses.

Turnaround time:

From the time of request it can take up to a week for a digital article or pages from an ebook to arrive in your inbox.

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What are the rules?

Digital items are sent to your HIU email address. An HIU email address is required.

Because you do not physically have to pick up the item in the Darling Library in Fullerton, online students and faculty have full access to digital ILLs. That means you may request (nearly) any journal article or chapter of e-book that we do not own or subscribe to.

NOTE: Only portions of eBooks may be supplied within the fair use guidelines.

Like physical ILLs there is a turn-around time, though it is usually quicker for digital items because shipping is not involved.

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How will I know?

All notifications will come through email. An HIU email address is required to process any ILL request. 

  • Unavailability. The patron will be notified in the event that the requested materials could not be obtained. 

If you have questions, please send an email to [email protected] or call the front desk at (714) 879-3901, ext. 1234.

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What does that mean?

eResources - electronic items such as eBooks and eJournal articles that are delivered electronically in PDF, html, or other digital file formats.

Interlibrary Loan (ILL) - a system by which libraries obtain items from other libraries for their patrons.

Lending library - a library that "lends" items to the Darling Library on behalf of HIU library patrons.

Library patron - library supporter, user, or customer. 

NOTE: Unlike print books, eResources are not technically "loaned" since they do not need to be returned to the "lending library". 

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Interlibrary Loan - BOOKS

Interlibrary Loans - Print Books

The Darling Library participates in an Interlibrary Loan (ILL) service that allows us to borrow books from other libraries on behalf of our patrons in the Fullerton area.

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Who may request Interlibrary Loans for print books?

Interlibrary Loans of print books are offered to Hope International University (HIU) faculty, staff, trustees, and registered students in good standing with the Darling Library in Fullerton.

  • Students and faculty may only use this service if they are able to visit the Fullerton or Anaheim campus to pick up and return books. If you are not near these campuses, see the Reciprocal Borrowing page for information on programs that permit you to visit and borrow books from libraries closer to you. 
  • Nebraska Christian College patrons may contact the Swedburg Library to request books in print format not held in Papillion. 

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How does it work?

​Borrowers must submit an Interlibrary Loan (ILL) request form and agree to abide by any borrowing restrictions and costs imposed by the lending library.

 

From within WorldCat Discovery

  1. Click on the "Request Item" button when you find a book that is not held by the Darling Library at Hope. 
  2. Complete the online Request Form

About my request

  • Media Type: Books/Media - Loan
  • Needed Before: Enter the latest date you can use item. The request will be processed as quickly as possible but if the item is not available before the date you need it, you will be notified of cancellation.
  • Comments (Optional): 

My address and contact information

  • First Name:
  • Last Name:
  • Patron ID: Your HIU ID number.
  • HIU email address: ILL documents will only be sent to your official university email address. 
  • Telephone (optional): 
  • Status: Please indicate your status for verification of ID and statistical purposes.
  • Pick up location: Please select "Main Campus" or "Anaheim Campus".

Turnaround time:

From the time of request it can take up to two weeks for a print book to arrive at the Darling Library for pick up. Loan policies of the lending library will determine the return due date.

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What are the Rules?

  • The lending institution determines the loan period and may impose restrictions such as whether the item can be renewed or taken out of the library. This will be communicated to you upon receiving the item.
  • Once you have received the material, you are responsible for charges due to loss or damage as well as any overdue fines charged by the lending institution.

Please treat these materials carefully, since we need to maintain the best possible relationships with these institutions.

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What if I need the book longer?

If you are not finished with the material as the due date approaches, you may request to have the borrowing time extended. Contact the Interlibrary Loan office at [email protected] or call (714) 879-3901, ext. 1223 at least 3 days prior to the due date to request an extension.

NOTE: A request is not a guarantee for an extension. The decision to extend the due date is solely at the discretion of the lending library. If the renewal request is refused by the lending library, the borrower must return the item by the original due date or pay associated overdue fees.

If a request for extension is not received prior to the due date the item(s) will not be renewed and the borrower will be expected to return the book by the original due date or pay associated overdue fees. Please plan ahead!

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How will I know?

All notifications will come through email. An HIU email address is required to process an ILL request. 

  • Arrival. The patron will be notified when the material arrives. Most requests are filled within 2 weeks and may be picked up the Darling Library Circulation Desk in Fullerton or the Main Desk in Anaheim (depending on which campus you selected).
  • Pick-up. A notice will accompany the material with information regarding any applicable fees and a due date.
  • Unavailability. The patron will be notified in the event that the requested materials could not be obtained. 

If you have questions, please send an email to [email protected] or call (714) 879-3901, ext. 1223.

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What does that mean?

Borrower - a library patron who borrows books from the library.

Borrowing library - a library that borrows books from a lending library.

Interlibrary Loan (ILL) - a system by which libraries obtain items from other libraries for their patrons.

Lending library - the library from which the Darling Library borrows books on behalf of HIU patrons.

Lending policies - policies that govern the lending of books. This includes whether the book may be borrowed, by whom, for how long, and consequences for not following the policies (i.e., overdue fines and/or restriction from future borrowing.) 

Library patron - library supporter, user, or customer. 

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Interlibrary Loan FAQs

What is Interlibrary Loan (ILL)?
ILL is a borrowing and lending service arranged between libraries across the country to provide books and periodical articles that your local library does not own. If our library does not own a book or article that you need, we can often borrow it from another library on your behalf.

Who may make an ILL request?
This service is offered to current students, faculty, and staff of Hope International University.

How do I make an ILL request?
As you search the Discovery Service or research databases, look for a Request Interlibrary Loan link and follow the instructions. (You will need to be logged in to have that option presented to you.)

What if I cannot request an item from the library catalog (through WorldCat)?
You can email ILL help with details about the item. A library staff member will create a new request.

How long does it take to get items through ILL?
Most requests for books are filled within 2 weeks after they are submitted. Be sure to allow enough time for libraries to process your request and send it through the mail.

How will I know when my item has arrived?
The ILL office will notify you by email when your item has arrived. You can also inquire at the Circulation Desk. | email ILL help

Where do I pick up my item?
You may pick up your ILL books at the Circulation Desk. Electronic copies of articles will be sent as a .pdf link to your HIU email address.

How long can I keep an ILL item?
Books borrowed through ILL will have a due date noted on the accompanying book wrapper. You may contact the Library to request a renewal. Renewals are not automatically granted. You will receive an email through your HIU email account if the item has been renewed.

You may keep periodical articles sent as a .pdf link to your HIU email.

Where do I return books borrowed through ILL?
Return ILL books to the Circulation Desk or the book drop outside of the library.

How much will it cost me?
There is no charge for Interlibrary loans. However, you are responsible for any overdue fines which may be charged by our library or the original lending library.

Who do I contact with questions?
Email ILL Help or call (714) 879-3901, ext. 1212.


Public Libraries

Public Libraries throughout the United States offer services to taxpayers in their city or county. Normally, proof of residency (or in some cases, place of employment) within the boundaries of the library's service area is required to obtain library privileges.


OCLC Express Library

The Darling Library has been awarded by OCLC for its consistent, speedy delivery of digital materials via Interlibrary Loan.

About Reciprocal Borrowing Programs

The Darling Library's mission is to serve the information and research needs of the HIU community. Our main goal is to support the curriculum at Hope. However, in the event that the Darling Library does not have the material(s) you need, besides the Interlibrary Loan service, Hope maintains agreements with a number of other libraries that allow Hope students, staff, and/or faculty to check out and return books at participating libraries.

Patrons from participating libraries may also apply for borrowing privileges at Hope.

The Darling Library participates in the following Reciprocal Borrowing Programs. See details below.


CSUF Agreement

The Agreement with CSUF

The Darling Library of Hope International University has made the following agreement with the Pollak Library of California State University, Fullerton for reciprocal borrowing.

  • Both Libraries will allow borrowing based upon an officially signed letter.
  • All privileges will apply for one semester. A new letter is needed for each semester to verify current status.
  • Payment of outstanding fines and fees.
    • Approximately two weeks before the end of each semester each library will send notification of unpaid fines by the other’s guest patrons.
    • In the event that a guest patron does not pay the fines by a specified date, each library agrees to pay those fines to the host institution or the guest institution will provide any assistance required for the host institution to pursue payment (i.e., providing the Social Security Number for the Franchise Tax Board).
  • Revisions of this policy. This policy may be revised with a formal agreement between the appropriate authorities from both libraries.

Last revised by rhartman 12/20/2016
July 24, 2006, Robin Hartman, Director of Library Services, Darling Library, Elizabeth Housewright, Acting Associate University Librarian, Pollak Library and Ron Rodriguez, Access Services Unit Head, Pollak Library met to discuss the authorization letter and the continuation of the reciprocal borrowing agreement between the two schools. The letter and procedures were revised.

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Who is Eligible?

HIU students, faculty, and staff in good standing with the Darling Library may apply for borrowing privileges at the  Pollack Library at California State University Fullerton.

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 How Does It Work?

  1. Request an authorization letter at the Circulation Desk of the Darling Library. We will verify that you are in good standing with the Darling Library and issue a letter of authorization which will expire at the end of the current term. A new letter is required each term.
  2. Present the authorization letter along with your Hope ID card to the CSUF Pollak Library circulation desk.

NOTE: Access to the Pollack Library research databases is available on a first come, first served basis at certain guest computers in the library; remote access to their research databases is restricted to CSUF students, faculty and staff.


Outstanding fines and fees

In the event that HIU patrons do not pay fines due at the Pollak Library, the Darling Library will notify the business office to add the fee to the student accounts and send a check for the total amount of outstanding fines and fees to the Pollak Library.

CSUF students

CSUF students and faculty should refer to the Pollak Library Reciprocal Borrowing policies and procedures for borrowing from HIU.


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IEALC Reciprocal Borrowing Program

The Agreement with IEALC

HIU is a participating member of the Inland Empire Academic Libraries Cooperative. The purpose of the IEALC is to provide reciprocal library borrowing privileges to currently registered students of the participating institutions. Local lending rules at each participating lending library, including limits on the number of items borrowed and the levying of fines, shall apply to the borrowing of materials from that library. (Faculty and staff borrowing privileges are outside of this Agreement.)

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  List of Participating Insitutions

  • Azusa Pacific University
  • Barstow College
  • Biola University
  • California Baptist University
  • California State University, San Bernardino
  • Citrus College
  • Crafton Hills College
  • Hope International University
  • Loma Linda University
  • Mt. San Antonio College
  • Mt. San Jacinto College
  • Pacific Oaks College
  • Palo Verde Community College
  • Southern California University of Health Sciences
  • University of La Verne
  • University of Redlands
  • Victor Valley Community College
  • Western University of Health Services

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Who is Eligible?

Currently registered students of Hope International University who are in good standing with the Darling Library. (This does not include HIU faculty and staff.)

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How Does it work?

Permission is granted by your home library to borrow from any participating lending library according to their local lending rules.

IEALC card sample

How it works:

  1. HIU students may request an IEALC card at the Darling Library. 
  2. Upon verification that you are a patron in good standing with the Darling Library and after a short interview with a librarian regarding your research needs, you may be issued a card.
  3. Present your IEALC card along with your current HIU student ID card to the Circulation Desk of any IEALC "lending" library. (See list of participating institutions.)
    1. Check books out from the lending library.
    2. Return books to the lending library.
    3. Pay any overdue fines to the lending library.
  4. A new IEALC card is required each school term.

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GLOSSARY OF TERMS:

  • Home Library = The library of the institution you attend. (Darling Library of Hope International University)
  • Reciprocal Borrowing = An agreement between participating institutions to lend books to each other's eligible patrons.
  • Lending Library = The library that owns and lends out books.
  • Local Lending Rules = Policies that govern a library's lending practices -- what may be borrowed, the length of circulation period, limits on the number of items borrowed, and the levying of fines.
  • Participating Libraries = Libraries that have agreed to participate in a particular agreement such as the IEALC Reciprocal Borrowing Program.
  • Patrons = Registered members, authorized users, or regular "customers" of a library.

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SCATLA Cooperative Borrowing Program

SCATLA Cooperative Borrowing Program

HIU is a full member of the the Southern California Theological Library Association. SCATLA promotes and supports cooperative efforts among theological libraries in Southern California including a cooperative borrowing program. "This is a referral service that permits, on a case by case basis, screened clients at one library to use the collections at another library during the course of a defined research project." 

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List of SCATLA Institutions

(Not all SCATLA libraries participate in the Reciprocal Borrowing Program. Please contact your librarian for more information.)

  • Azusa Pacific University, Azusa, CA
  • Bethesda University, Anaheim, CA
  • Biola University, La Mirada, CA
  • California Baptist University, Riverside, CA
  • Concordia University Irvine, Irvine, CA
  • Fuller Theological Seminary, Pasadena, CA
  • Gateway Baptist Theological Seminary, Ontario, CA
  • Hebrew Union College-Jewish Institute of Religion, Los Angeles, CA
  • Hope International University, Fullerton, CA
  • International Theological Seminary, Los Angeles, CA
  • King's University, Van Nuys, CA
  • Life Pacific College, San Dimas, CA
  • Logos Evangelical Seminary, El Monte, CA
  • Loyola Marymount University, Los Angeles, CA
  • Master's Seminary, Sun Valley, CA
  • Pepperdine University, Malibu, CA
  • Point Loma Nazarene University, San Diego, CA
  • Presbyterian Theological Seminary in America, Santa Fe Springs, CA
  • St. John's Seminary, Camarillo, CA
  • Shepherd University, Los Angeles, CA
  • Southern California Seminary, El Cajon, CA
  • University of San Diego, San Diego, CA
  • Vanguard University, Costa Mesa, CA
  • Veritas Evangelical Seminary, Murrieta, CA
  • Westminster Seminary California, Escondido, CA
  • World Mission University, Los Angeles, CA

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Who is Eligible?

The SCATLA cooperative borrowing program is intended for faculty and students at the graduate level in religion or theology programs. HIU students in masters level programs and faculty may apply for SCATLA cards.

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How Does It Work?

  1. HIU students and faculty may apply for a SCATLA card at the Darling Library.
  2. We will verify that you are a patron in good standing with the Darling Library and arrange for you to have a short interview with a librarian regarding your research needs before issuing a SCATLA card.
  3. SCATLA cards are assigned an expiration date based upon the research project and will not exceed one year.
  4. A specific SCATLA card is required for use at each lending library.
  5. Present your SCATLA card along with your current HIU ID card at the participating lending library.
  6. Check out books and other materials from the host library according to their lending policies.

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GLOSSARY OF TERMS:

  • Home Library = The library of the institution you attend. (Darling Library of Hope International University)
  • Cooperative Borrowing = An agreement between participating institutions to lend books to each other's eligible patrons.
  • Lending Library = The library that owns and lends out books.
  • Local Lending Rules = Policies that govern a library's lending practices -- what may be borrowed, the length of circulation period, limits on the number of items borrowed, and the levying of fines.
  • Participating Libraries = Libraries that have agreed to participate in a particular agreement such as the SCATLA Cooperative Borrowing Program.
  • Patrons = Registered members, authorized users, or regular "customers" of a library.

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ACL Reciprocal Borrowing Program

ACL Reciprocal Borrowing Program

Hope participates in the Association of Christian Librarians Reciprocal Borrowing Program. 

This is a voluntary program whereby participating ACL institutions extend in-person borrowing privileges to authorized patrons from other ACL institutions. Patrons, including faculty, students, and staff, have reciprocal access to the physical collections of participating Christian institutions.

This access is especially valuable for online students who may not live near their home institution.

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Participating Institutions

You can find a current list of participating institutions on the ACL website.

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Who is eligible?

Hope students, staff, and faculty are eligible to use this service.

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How does it work?

  • Find a participating ACL member library near you.
  • Show proof of current enrollment at Hope International University. (The lending library will contact the HIU library to verify that you are in good standing with us.)
  • Register to check books out from that library based on their local lending policies.​
  • Return books to the lending library on time. (Pay any overdue fines or fees to them.)

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GLOSSARY OF TERMS:

  • Home Library = The library of the institution you attend. (Darling Library of Hope International University)
  • Reciprocal Borrowing Program = An agreement between participating institutions to lend books to each other's eligible patrons.
  • Lending Library = The library that owns and lends out books.
  • Participating Libraries = Libraries that have agreed to participate in a particular agreement.
  • Patrons = Registered members, authorized users, or regular "customers" of a library.

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ATLA Reciprocal Borrowing Program

Atla Reciprocal Borrowing Program

Hope participates in the American Theological Library Association Reciprocal Borrowing Program. Atla is an association of graduate seminaries and university graduate level programs in ministry, Biblical Studies, religion, and theology in North America.

NOTE: This program is for online graduate students in the areas of Religious Studies, Biblical Studies, and Ministry at participating Atla member institutions throughout the U.S. and Canada.

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Participating Institutions

Here is a current map of participating institutions across the United States and Canada.

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Who is eligible?

Hope students in masters level programs in ministry, Biblical studies, religion, and theology are eligible to use this service. Some participating libraries will also lend to undergraduate students and faculty. Contact the Darling Library at (714) 879-3901, ext. 1234 or [email protected] for more information.

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How does it work?

  • Find a participating ATLA member library near you on this map.
  • Show proof of current enrollment at Hope International University. (The lending library will contact the HIU library to verify that you are in good standing with us.)
  • Register to check books out from that library based on their local lending policies.​
  • Return books to the lending library on time. (Pay any overdue fines or fees to them.)

NOTE: This program is particularly designed for students in distance learning programs at ATLA member institutions throughout the U.S. and Canada.

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GLOSSARY OF TERMS:

  • Home Library = The library of the institution you attend. (Darling Library of Hope International University)
  • Reciprocal Borrowing Program = An agreement between participating institutions to lend books to each other's eligible patrons.
  • Lending Library = The library that owns and lends out books.
  • Participating Libraries = Libraries that have agreed to participate in a particular agreement such as the ATLA Reciprocal Borrowing Program.
  • Patrons = Registered members, authorized users, or regular "customers" of a library.

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